Work
Experience
2023 - Present | Sr. Director, Training & Development | Dispatch Health
Medically Home & Dispatch Health completed a merger in May of 2025.
Lead enterprise-wide learning strategy for a $1M budget-neutral department, driving measurable ROI with a 200+ request governance process, $200K annual vendor savings, a $500K+ LMS cost reduction, and 14%+ higher course completions while mentoring a team to a 100% promotion rate.
2022 - 2023 | Manager, Instructional Design & Facilitation | Medically Home
Built the company’s first instructional design frameworks, cutting training development time by 4 weeks, standardizing onboarding processes, and establishing scalable eLearning practices later adopted enterprise-wide.
2021 - 2022| Client Success Manager | Aunalytics
Turned around a 12-month-overdue project to on-time delivery in 90 days, managed onboarding for enterprise oncology clients, and launched the organization’s first knowledge management strategy to streamline cross-functional collaboration.
2016 - 2021 | Talent Development Manager - Engagement | Press Ganey Associates
Designed an ATD award-winning onboarding program serving 200+ employees with 0% attrition over 4 years and sustained 96%+ client retention, while also leading two LMS launches and creating a leadership development program for emerging leaders.
2014 - 2016 | Engagement Regional Service Manager | Press Ganey Associates
Directed a company-wide tech transition, developed workflows and training for smooth adoption, and managed a team of 7+ account managers, preparing them for internal advancement.
Awards
& Education
2023 | Certified Professional of Talent Development (CPTD) | ATD
This is where the 'CPTD' designation comes from!
2020 - 2022 | Purdue University | Master’s Degree
Master's of Education, Learning Design & Technology
2019/2020 | Excellence in Practice Award | ATD
2019 Award Winner for Engagement Advisor Onboarding Program (Press Ganey Associates)
2016 - 2017 | Certified Instructional Technologist | Mager Consortium
This is where the "CIT" designation comes from!
2005 - 2009 | St. Mary's College | Bachelor's Degree
Bachelor's of Business Administration, Marketing
Technical
Expertise
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Audio & Video Production: Camtasia, Audacity, Powtoon, Vyond
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E-Learning & Job Aid Creation: Articulate 360 (RISE, Storyline, etc.), Canva, Venngage
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Presentation Creation & Engagement: Microsoft PowerPoint, Mentimeter, Kahoot
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GenAI: Lovable, Murf.AI, ChatGPT, integrations for Articulate, Vyond, and more.
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LMS Administration: Docebo, Cornerstone, Showpad Coach
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Project Management: Wrike, Mavenlink, Jira, Monday
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General Business & CRM: Salesforce, Communifire, Microsoft Office, Survey Authoring Tools (Confirmit, Qualtrics)